How can we help?
Find answers, request fixtures and access all the resources you need to get the most out of ControlGo.
Where do you need help?
Frequently Asked Questions
I can't find the fixture I need. Can you create it for me?
We recommend first trying to create the fixture yourself using the Fixture Builder, which is designed to make you independent in fixture creation.
If you are unable to create the fixture, your next step should be to contact the manufacturer, who may have a dedicated manufacturer account and can provide the fixture directly. If neither of these options results in a solution, you can submit a request to us.
Please note that fulfilling a fixture request through our service can take several weeks, so using the Fixture Builder or contacting the manufacturer is often the quickest and most efficient approach.
How do I add fixtures to ControlGo?
- Download the fixture you need (or the entire library here).
- Connect ControlGo to your PC via the USB-C port.
- Drag and drop the XML fixture files into the "manufacturer" or "user" folder.
- Then, restart the device.
Full procedure: Library Management.
How do I download a fixture?
You have two options: download a single file (one product with all its modes) or download the entire library of created fixtures.
- Download a single fixture: go to the library, select the fixture, and click the ACTION button to find the DOWNLOAD XML option.
- Download the entire library: go to the download section located at the top right of our Fixture Builder.
My USB stick is not working, why?
ControlGo is compatible only with USB sticks formatted in FAT32, max size 32 GB.
If you have a larger stick, partition it and format one partition in FAT32 below 32 GB. A FAT32 stick is also needed for the firmware update.
I am a manufacturer. Can I create fixtures for my products?
Absolutely! Fixture creation is open to everyone. If you are a manufacturer, please email us to have your manufacturer account verified.